| 1. |
Garments |
| a) |
All Garments provided by us shall be in good
condition and free from defects and staining, having passed through our
various inspection and processing facilities. However, due to dry cleaning
there may be slight shading differences in garments, e.g. for large wedding
parties. |
| b) |
We do not accept responsibility for the fit
of garments if orders have been completed incorrectly. All telephone orders
will be read back to you as we enter them onto our system. It is your
responsibility to check these details are correct, as we do not accept
liability for telephone orders after we read them back to you. |
| c) |
We reserve the right to substitute the size
of any of the Garments in the Order to the nearest half size as set out
below: |
|
| Jacket size |
size in Order plus 1
inch |
| Trouser/kilt waist |
size in Order plus 1
inch |
| Trouser/kilt length |
size in Order plus 1/2
inch |
| Top hat size |
size in Order plus 1/8
size |
| Shoes |
size in Order plus 1/2
size |
| Collar size |
size in Order plus 1/2
size |
|
| d) |
We offer a free “Try-on” service for grooms
only. A “Try-on” order must be arranged directly with us over the telephone
and must confirmed back to you as a “Try-on”. A charge of £25 will
be taken for each “Try-on” order (limited to one per wedding), this charge
is non-refundable but will be deducted from your eventual final order
price. All “Try-on” orders must be ready for collection on the first working
day after the delivery date. |
| |
|
| 2. |
Deliveries |
| a) |
No order shall be accepted unless a function
date is stated or confirmed to us over the telephone. |
| b) |
Deliveries can be made up to 5 working days
before a function date, providing we have the order at least 10 working
days prior to a function date. |
| c) |
Hire costs (as shown on the ‘Price List’ or
in the product description) include delivery & collection by third
party carrier on a 48 hour service (orders placed after 3pm on the order
date will be delivered 3 working days later). Deliveries will be made
between 9am and 5pm on the delivery date. |
| d) |
“Last Minute” orders mean orders placed within
10 working days of a function date. These will, without exception, be dispatched
on an upgraded delivery service. This will incur
a extra charge of £7 if ordered before at least 3 days prior to the function date.
This will be automatically added to your order once it is received. |
| e) |
We
do not accept responsibility for any failure to deliver by any third party
carriers. |
| f) |
Hire orders may be extended for additional
weeks at a rate of 50% of the normal hire charge for each additional week
or part week. |
| g) |
We will not be liable to you if the Delivery
Date is after the date of delivery required by you in the Order if such
delay was beyond our reasonable control. In the event of such delay we
shall exercise every effort to deliver the goods as soon as reasonably
possible. |
| |
|
| 3. |
Changes
to original order |
| a) |
We will charge 50p per garment for any change
made against the original order within one month (but more than one week)
of your dispatch date. |
| b) |
We will charge £1 per garment for any change
made against the original order within one week of your dispatch date. |
| c) |
We will not charge for the supply of 1 replacement
garment should the original order not fit satisfactorily (NB THIS DOES
NOT INCLUDE TOP HATS) so long as we are informed within 24 hours of the
delivery date. Replacement garments will be despatched on a third party
carrier on a standard 48-hour delivery service (2 working days). Replacement
garments requested within 3 working days of the function date will, without
exception, be despatched on an upgraded delivery service, to arrive
the following day at supplementary cost of £7. |
| |
|
| 4. |
Cancellation
of order |
|
In the event of the order being cancelled within
48 hours of the dispatch date you will be expected to pay the full cost
for each suit ordered. For cancellations notified to us prior to 48 hours
before a dispatch date you be entitled to a full refund. |
| |
|
| 5. |
Care
of Garments & Accessories |
| a) |
You agree to treat the garments and accessories
with reasonable care. |
| b) |
You will be responsible for the safe keeping
and safe return of the garments from such point as the garments are delivered
to you and until they are returned to us. |
| c) |
You will not modify or alter in any way those
garments which have been delivered to you in accordance with the order
and you will become liable for all payments and charges made by us in
rectifying and/or replacing such garments which are modified. |
| d) |
You agree to notify us immediately in writing
of any loss or damage to the garments once you become aware of such loss
or damage and be liable to us for the full replacement / repair costs.
We will notify you of other losses / damage not notified to us and charge
you the full replacement / repair costs. |
| e) |
Please take particular care of top hats. Under
no circumstances should they be thrown in the air. |
| f) |
Please be advised that the Skean Dhu and kilt
pin, both supplied with Adult Highland Wear Outfits, has (in the case
of the Skean Dhu) a real blade and must not be removed from its sheath
and (in the case of the kilt pin) a sharp point and must not be removed
from the kilt. |
| g) |
As the Skean Dhu and kilt pin are decorative
accessories only, we do not accept any responsibility for any damages,
costs, claims, losses, expenses or liability whatsoever incurred by us,
and howsoever arising as a result of misuse of the Skean Dhu and/or kilt
pin and you will indemnify us for any such damages, costs, claims, losses,
expenses or liabilities. You agree for the purposes of the Unfair Contract
Terms Act 1977 that this liability exclusion is reasonable in the circumstances.
In the event that this condition is deemed unenforceable, that shall not
affect the validity or enforceability of any other provision of this contract,
it being the intention of you and us that all conditions of this agreement
shall be valid and enforceable. |
| h) |
You agree as an obligation surviving termination
of this agreement to indemnify us in respect of any claims made against
us and all damages costs and expenses suffered or incurred by us as a
result of any third party claim arising out of the garments or in any
way arising out of the garments being let under this agreement |
| |
|
| 6. |
Return
of Garments |
| a) |
All garments and accessories must be ready
for collection on the date advised to you by our staff. Collection
will be made from the collection address (supplied by you at the time
of booking) between 9am and 5pm on the collection date by third party
carrier. You will be wholly responsible for ensuring that the garments
are ready for collection and are correctly labelled and safely passed
to the carrier, whereupon the garments will no longer be deemed to be
in your possession (we recommend you retain the consignment note given
to you by the carrier and signed by you for up to one month as good evidence
that the collection was successful). |
| b) |
In the event of a “failed collection” you will
be wholly responsible for contacting us to make alternative arrangements,
and will be liable for any collection costs incurred (£5) and any additional
charges for late return (£5 per suit per day after the stated return date).
|
| |
|
| 7. |
Accidental
Damage Waiver |
| a) |
The Accidental
Damage Waiver will waive any charges that would normally arise following
accidental damage to any of the garments, provided that they are being
used appropriately (with the exception of Top
Hats, which are NOT
covered by this waiver) |
| b) |
The waiver does not cover garments which have
in our opinion been damaged through inappropriate use. |
| c) |
Please remember that any personal insurance
you may already hold does not cover the garments and accessories hired
to you by us. |
| d) |
We reserve the right to charge for any garment
and/or accessory which is lost or stolen as these are not covered by the
Accidental damage Waiver; a full list of charges can be found in our ‘Price
List’ under ‘ New Prices’. |
| e) |
Suit covers, hat boxes and bags are loaned
at no extra cost but are subject to a surcharge of £15 each if not returned
or if returned damaged. |
| |
|
| 8. |
Deposit |
|
No security deposit is required however your
authorisation is mandatory (required at the time of booking) that in the
event of non-returned or damaged garments (unless Accidental Damage Waiver
cover is taken and the damage is covered by that policy) that we are authorised
to deduct the full replacement value of the garments directly from your
credit or debit card. |
| |
|
| 9. |
Refund
Policy |
| a) |
In the unlikely event of us supplying faulty
garments we will be happy to rectify the problem or refund the price paid
as long as you contact Reptonia & Cascata Limited within 24hrs of receiving the garments. |
| b) |
If you need to change the sizes of the garments
then Reptonia & Cascata Limited will be pleased to offer 1 free replacement per order.
This will be delivered with in 48hrs (should it need to be within 24hrs
then a supplement will apply). NB This does not apply to top hats – any
change-over for a top hat will be at the expense of the customer.
|
| c) |
Orders taken over the phone will be confirmed
back to the customer. Reptonia & Cascata Limited will not be held responsible for orders
that are misplaced over the phone and confirmed via email. |
| d) |
In the event of the order being cancelled within
48 hours of the dispatch date you will be expected to pay the full cost
for each suit ordered. For cancellations notified to us prior to 48 hours
before a DESPATCH date you be entitled to a 50% refund. |
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|
Miscellaneous |
|
This contract is governed by English Law and
the English Courts shall have jurisdiction. |
